Shipping policy

We offer different shipping options to make your shopping experience more enjoyable!

FREE In-Store Pickup within Toronto – Order online and pick up eligible items at select local stores.

Home Delivery within Canada – Use the shipping fee estimation tool at the check-out page to view your shipping options. Once you input a valid Canadian postal code, any applicable shipping charges will be noted in your cart and during checkout. This estimation is based on real-time courier services and assumes all items in your cart are going to a single address within Canada.


We ship to all provinces within Canada. Stay safe and we will get it to you!

We accept the following forms of credit card or debit payments: American Express, Apple Pay, Diners Club, Discover, Google Pay, Shop Pay, VISA, MasterCard, Visa Debit & Master Card Debit. During checkout after you have entered your shipping information, you will be asked for the type of payment you wish to use. We provide a secure SSL session to protect your privacy including credit card information.

Shipping and handling fees are subject to weight, dimensions, and locations. Delivery times will depend on the specific order, method of shipping, and location. Shipping costs may vary due to promotional events or other reasons without notice. Please allow 2-5 business days for orders to process.

You can track your order from your shipping confirmation email or sign in to your account. We send an email with a tracking number as soon as your package ships.

Order delays can occur for a variety of reasons: for example, items going out of stock after you place your order. We are doing our best to regularly stock every item we carry. Occasionally, we may run out of certain popular products, in the event that one of your items is out of stock, we will notify you before we arrange the shipment.

Carriers can be impacted by varied events in certain areas. Check for known shipping delays in your area using the tracking information associated with your order.

You may cancel your order by email if your order has not been processed. A cancellation fee of 3% on your order total amount will be automatically charged.

Returns and exchanges

Please contact our customer service team if you need to make changes to your order.

The customer is responsible for checking the goods for shortage or signs of damage upon receipt of shipment. Claims for goods damaged in transit must be reported to the carrier and the customer must inform Shing Hing Food of damage within 24 hours after receiving products. Investigation on damage will follow and return authorization will be considered for credit by us. Products exceeding 14 days from date of purchase will not be accepted for return, credit or free product in lieu of credit.

Products may be considered for exchange only if it is within 7 days of receiving, and if products are returned to us in its original condition and packaging. All shipping costs related to exchanging the products are the responsibility of the customer; however, we will gladly refund your shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. If we ship you an incorrect item, do not open the product or it will void your right to exchange it. Please contact us so we can exchange or return it for the correct item. Please contact us for authorization to do a product exchange. All exchange requests require prior authorization from us and the reason for exchange will be reviewed on a case-by-case basis. Claims will not be granted unless acknowledged by the Vendor. Any returns received by the Vendor is not an automatic guarantee of credit.